Managing My Account
FAQs
Questions About Managing My Account
- Can I change the email address I sign in with?
- How do I change my password?
- I've forgotten my password
- How do I change or update my contact details?
- How can I close my account?
- Why is my account on order block?
- My account has been locked, what should I do?
- How do I change my access rights for my online account?
Questions About Downloading
Documents
Can I change the email address I sign in with?
Unfortunately, you're unable to change the email address you have registered with. If you have changed e-mail address we recommend that you register a new user with your new e-mail address. If you forget your account email address you can click “Forgotten Password?” and then enter username. You will receive an email to your registered email address that will allow you to reset your password.
How do I change my password?
Your password can be changed in your account profile once you've logged in.
To do this select the 'My Account' icon, then go to 'My Account Profile', then select 'Show More My Account Profile Options' and select 'Contact Information'. You will then need to click the 'Change Password' button.
I've forgotten my password
If you have forgotten your password you can use the 'forgotten your password' link in the 'Sign In/Register' screen to reset your password. You will receive an email allowing you to reset your password for your registered email address.
Alternatively, link straight through to reset your password here.
How do I change or update my contact details?
Your contact details can be changed in your account profile once you've logged in. To do this select the 'My Account' icon, then go to 'My Account Profile', 'Show More My Account Profile Options' and select 'Contact Information'. You will then need to select 'Edit contact details'.
Alternatively link straight through to your account profile here.
How can I close my account?
To close your account, you need to contact our Customer Service by calling XXXX.
Why is my account blocked from ordering?
Your account could be blocked from ordering for several reasons:
e.g. if you have not paid your invoices or exceeded your credit limit.
Please contact Customer Services team by calling XXXXX and they will be happy to help.
My account has been locked, what should I do?
Your access to Linde online Shop will be automatically locked if you exceed 10 failed attempts when entering your log in details. If you are locked out, you need to contact our Customer Service team by calling XXXXX and they will be happy to help.
How do I change my access rights for my online account?
To view your “Online Service” for your account, you need to go to “Online Service” once you've logged in. To do this select the “My Account”, then go to 'My Account Profile', and select “Online Service”. You can see which one you have access to and which one you can request access to. Request and then save.
Questions About Downloading
Documents
How do I find, see and download an invoice?
Click on 'My Account' in the top navigation, then click on ‘Show More My Account Options’ and then ‘Invoices’. You can search for a particular invoice in the 'Search by reference number' box. You can also filter your search results by payer and invoice account, payment status, as well as by date.
Once you have found the invoice you wish to download, click on the 'Show documents' button. A popup will appear to show you details of that document. Click on the ‘Download’ link for document number that you wish to view, and that invoice will open for you.
How do I find and see my previous order/delivery reference?
To see all your previous orders/deliveries, you need to go to “My Account” and then “Order Tracking”. Select actual delivery address, if you have more than one. In “Filter & Search” you can select period, order status and order type to find a specific order/delivery. Then select which one you like to see, and then it shows what was included to specific order/delivery.
Contact
