Getting Started
FAQs
Questions About Getting
Started
- Do I need to have a Linde account to purchase online?
- How do I register for the Linde Shop and My Account access?
- How do I purchase gas online?
- What format should my password be?
- How do I change my VAT display preferences?
Questions About Opening A
New Account
1. Do I need to have a Linde account to purchase online?
If you are a new Linde customer you will need to register for a Linde account, or if you are an existing customer you simply need to activate your online account to be able to purchase. By registering you will be able to place your gas and equipment orders online. You will also be able to view your cylinder holdings, invoices and orders.If you are a new Linde customer you will need to register for an new Linde account, customer number, and you will get immediate access to the Linde online shop.
2. How do I register for the Linde online shop and My Account access?
To register for the Linde online shop, please click on the Sign in/Register link on the home page of the shop.If you are already a Linde Customer, you will need a recent paper copy of a delivery note or invoice number to make your registration. If you are not currently an Linde customer, you will need to complete the online account opening section to set up an online account.
3. How do I purchase gas online?
To purchase gas online, you must have an online account as this is not possible through Guest Checkout. For existing Linde account customers, you can register for the Linde Shop. If you are a new customer you will need to set up an online account.
4. What format should my password be?
Passwords need to be at least 8 characters and must follow these rules:
• Your password is case sensitive
• You should include at least 1 letter and number
• Minimum of 3 consecutive
letters or numbers
• Your password cannot be the same as your username
• Your password cannot have been used previously
• Your password will not
expire however is managed by you through your account profile
5. How do I change my VAT display preferences?
The Linde online shop can display prices either including or excluding VAT depending on your preference. To change the VAT setting you can click the VAT inc. / excl. toggle at the top right hand corner of the web page.
Questions About Opening A New
Account
1. How do I open an account with Linde as an existing customer?
a) Go to Linde Webshop online and if you are looking to register as a new user click “Sign in/Register” to register.
b) Then click “Register” for “New User”
c) Select “Register existing customer”
Select “AGA Delivery Note” or “AGA Invoice”
e) Fill in all the mandatory fields to find your account and click “Find My Account”
e) f) Fill in and check all personal details and click “Open Linde Trading Account”
Questions About Opening A New
Account
2. How do I open an account with Linde as a new customer?
a) Go to Linde Webshop online and if you are looking to register as a new user click “Sign in/Register” to register.
b) Then click “Register” for “New User”
c) Select “New to AGA” and click “Open new Linde Account”
d) Select account type “Individual/Business”
e) Fill in all the mandatory fields for Personal Details and click “Open Linde Trading Account”
e) f) You get immediate access to your account and can place order.
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