Would you like to get in touch with us?

Can I change the email address I use to login?

To make it easier for you to remember, we recommend choosing your e-mail address as the username for the Customer portal, but please note that unfortunately you will not be able to change your username in the future, but you will need to create a new user account with a new e-mail address. You can register with the same customer number and invoice or delivery note number. When registering a new user account, please contact customer service, who will delete your old account.

However, you can change the contacts, including physical or e-mail address, on the existing account if necessary. This can be done by logging into the Customer portal and going to the menu "My account" -> "Contacts".

How can I change my password?

You must be logged in to the Customer portal to change your password. Select "My Account" -> "Go to My Profile" -> "Contacts" -> "Change Password" from the menu and set a new password.

Forgot my password

If you've forgotten your password, go to "Login/Register" to reset your password and click on the "Forgot your password?" link. An e-mail will be sent to you to reset your password.

How can I change or update my contact details?

You can change your contact details once you are logged in. To do this, go to "My account" -> "Go to my profile" -> "Contacts". Then select "Edit contact details" and enter your changes.

How can I close my Customer portal account?

To close your account, please contact our customer service.

Why has my account or order been blocked?

Your account may have been closed or blocked for a variety of reasons, which can be either unpaid invoices or exceeding of credit limit. Also, Customer Portal account will also be automatically blocked after 10 failed login attempts. To find out the reasons and activate your account, please contact customer service.

How to review and change my existing services?

Once you have logged in, you can view the services available to you under "My account". To do this, select "My Account" -> "My Account Profile" -> "Services". By default, you will only see the services you have access to. If you would like more features, select the ones that interest you and click "Apply" and "Save".

Is my personal data safe?

We take the protection of your private data seriously and rely on mutual collaboration. The protection of your privacy is of the utmost importance to us. Therefore, you can rest assured that we comply with statutory provisions for data protection.

Do you use cookies on this site?

Cookies are small text files that are used by many websites throughout the world. Cookies are created during your visit to our website and are placed on your hard drive by our servers. Our cookies contain no information about specific individuals. Moreover, cookies placed by our servers can only be read again by us and not by any external website.

Delivery

What are the delivery options and fees?

Industrial gas deliveries
Orders placed before 12:00 on a working day will be delivered on the next delivery day, according to the delivery schedule for the region. Delivery fees cover both the transport of cylinders and the return of empty cylinders. Orders placed on holidays and public holidays will be fulfilled on the next working day but one or according to the regional delivery schedule.
Specialty gases deliveries
Special gases in stock will be delivered on the next delivery day according to the regional delivery schedule. To this end, orders must be placed before 10:00 on the previous working day. Orders placed on holidays and public holidays will be fulfilled on the next working day but one or in accordance with the regional delivery schedule. NOTE! Other special gases are made to order and have a delivery time of 1–2 weeks. Delivery charges include both the transport of cylinders and the return of empty cylinders. For more information, please contact our customer service team.
Delivery of equipment and accessories
Orders placed via the Customer Portal will be delivered to you on the next working day, if possible. This delivery time applies to orders placed before 10:00 noon Monday to Friday. Orders placed on public holidays will be fulfilled on the next working day but one, or according to the regional delivery schedule.

How do I check the delivery time of my order?

You can check the delivery time of your order in the Customer portal under the menu "Order history".

Do you deliver outside Denmark?

We can only deliver gases and accessories to destinations with Denish address.

How to organise an emergency delivery?

We can't always guarantee express deliveries, but if products are available we will deliver them as soon as possible. If you need an express delivery, please contact our customer service on+45 70 10 00 05 (weekdays 8:00–17:00). Linde reserves the right to charge additional fees. We will always make every effort to ensure that our customers receive the products they require, but there may be geographical restrictions due to your location.

Some of the goods were not delivered, what should I do?

Check your order in the Customer Portal as it may be a partial delivery. Otherwise, please contact our customer service with your order number.

​Products & pricing

Which solution makes more sense, if I only use gas a few times a year?

If you only use gas occasionally, you should bear in mind that you will have to pay a fee for holding the cylinder, whether you use gas or not. Linde recommends that you take out a 1-, 2- and 3-year rental contract, as this is cheaper than a daily contract and you do not have to worry, if you do not use the gas all the time.

Is it possible to buy gas cylinders instead of renting?

Most industrial, food and medical gas cylinders can be rented, which guarantees that they are checked every time an empty cylinder is returned, and therefore safe

Propane cylinders for 5–17 kg of propane (LPG) and UNICYL® 10 litre cylinders are available from us. When a cylinder is empty, we will exchange your existing cylinder for a full cylinder, where you only pay for the gas, not for the rental of the cylinder, but we will not refill your existing empty cylinder, you will take possession of a new filled cylinder.

Do gas cylinders have to be returned to the same sales point where they were purchased?

No, empty and used gas cylinders can be returned to any Linde sales point, regardless of where they were rented. You can find the nearest Linde agents here.

How do I know how much helium I need to blow up balloons?

The approximate number of balloons to filled depends on the size and number of balloons. See the attached table for details. Please note that under no circumstances should helium be inhaled, as this can cause a choking hazard which can lead to death.

Cylinder size Number of balloons to be filled
5 l 140 (balloon diameter 30 cm) 75 (balloon diameter 25 cm) 40 (balloon diameter 20 cm) 10 l 285 (balloon diameter 30 cm) 145 (balloon diameter 25 cm) 485 (balloon diameter 20 cm) 20 l 590 (balloon diameter 30 cm) 300 (balloon diameter 25 cm) 175 (balloon diameter 20 cm) 50 l 1425 (balloon diameter 30 cm) 730 (balloon diameter 25 cm) 420 (balloon diameter 20 cm)

Why are there restrictions on buying certain products and how can they be removed?

Some products in Finland require a special authorisation for handling (e.g., refrigerants, medical gases). To order these, you will need to provide us with additional information. For further information on products with restricted ordering please contact Linde Customer Service.

If I have received the wrong product with an order, what should I do?

If you notice any defects or errors in the delivery, please contact our customer service

How can I return defective products/cylinders?

Please contact our customer service by providing your order number.

What to do if a cylinder goes missing?

Please contact our customer service

Does Linde fill other suppliers' cylinders?

As we do not have information on the content and history of other manufacturers' cylinders, we do not fill gas cylinders that are not owned by Linde for safety reasons. However, it is possible for customers to return and exchange standard propane (LPG) cylinders used in Finland by all manufacturers.

Returns

What is Linde's refund policy?

If you have any complaints about the gas cylinders, gases or accessories supplied, please inform us immediately. The complaint must include a detailed description of the defect. If the complaint is delayed, the right to claim a refund due to the defect will be lost. In the absence of a defect as stated in the complaint, Linde is entitled to claim compensation for work and costs incurred as a result of the false complaint.

Orders & payments

What happens if I don't pay my invoice(s) on time?

Purchases and orders placed at the sales point, by phone, by e-mail or Customer portal will be credited to your account and must be paid according to the terms of payment. If you do not pay your invoices on time, we have the right to temporarily suspend the sale of products to you until the outstanding amounts are paid. If for any reason you are unable to pay your invoice on time, please contact customer service.

How to change your VAT display preferences?

You can display prices with or without VAT in the Linde Customer portal. To change the VAT settings, click on the "without VAT" or "with VAT" button in the top right corner of the page.

What are my payment terms?

Payment of terms are stated in the price list, at any time being, provided by Linde. This also shows the billing-, delay and claim fees applied by Linde, as well as interest on late payment.

How do I sign up for eBilling?

Contact our customer serviceand provide your name and customer number together with e-mail address that you would like e-invoice to be sent to.

If my order failed, what do I need to do to get the product I need?

Equipment and accessories: If your order has failed, please contact customer service, so that we can review your order and arrange delivery.

Can I pick up the order myself?

We do not currently offer a pick-up option for Customer portal orders, as not all of our products need to be available at the sales points. You can find the nearest point of sale by using the "Agent finder". You will then need to contact either customer service or a specific service point to check product availability.

Can I repeat my previous order?

You can copy and repeat your previous orders. To do this, click on "My Account" -> "Order History". Once you have found the right order, click "Order".

I cannot place an order, why?

There could be several reasons, whether you do not have the rights to use the Customer portal, to order a certain product group, or you have an outstanding debt, in which case we will put your order on hold until the debt is paid. Please contact our customer service team so that we can review your order.

How do I change or cancel my subscription?

If you wish to modify or cancel an order, please contact us as soon as possible in order to modify the order or to avoid delivery. If delivery is the next day, please be sure to contact us before 12.00 noon on the same day. To cancel, find your order number and contact our customer service.

Can I also place an order directly from the sales point?

You can buy products available on the spot at the service point. It is possible to order products on the spot if necessary, which may mean a longer waiting time. You can find the nearest sales point by using the "Agent finder" and contact either customer service or the service point to check product availability.

Can I view orders placed by phone or at a service point in the Customer portal?

Yes, your order history will be available in the Customer portal, regardless of the order channel. To repeat and reorder a previous order, click on "My account" -> "Order history". Once you have found the correct order, click on "Order".

Is it possible to order specialty gases from Customer portal?

Yes, most of the standard specialty gases can be ordered online, for specialty gas mixtures we recommend using Linde Specify mixture configurator or contact our customer service.