Returns & refunds
FAQs
Questions about returns & refunds
1. How do I return an order?
To return an order contact Customer Services by calling 70 10 00 05 and they will be able to advise you further.
2. What is your refund policy?
The buyer may claim that delivered gas or dry ice is wrong, only if he has announced this to Linde without delay after he or she has noticed or should have noticed the defect. The complaint must contain a description of how the defect is expressed. If the buyer not claim refund within one (1) year of delivery, he loses the right to claim refund due to the defect. If the buyer claim refund and there is no defect that Linde A/S is responsible for, Linde is entitled to compensation for the work and the costs that the complaint caused Linde A/S.
3. I have received an incorrect product in my order, what should I do?
Contact Customer Service on 70 10 00 05 and have your order reference number to hand.
4. How can I return faulty items/cylinders?
Contact Customer Service on 70 10 00 05 and have your order reference number to hand.
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